Quick answer
Stop repeated scanning and do not buy a duplicate immediately. Save the order number, phone model, deletion time, current location and original error. Contact the original purchase channel to ask whether the profile can be reissued or reinstalled. The answer depends on the exact product and activation status.
Deleting an eSIM can be irreversible when the QR code is single-use. The fastest recovery starts with one accurate order record rather than several new payments.
Do not confuse installation with a working connection
An eSIM profile can be correctly installed while showing no destination service, and a phone can show signal while the wrong line carries mobile data. Separate four stages: order delivery, profile installation, network registration and real data transfer. A new webpage loading with Wi-Fi off is the clearest basic success test.
Removing the profile from the phone does not reset the provider's activation record.
The safest diagnostic sequence
- Confirm the current country, city and whether the selected product covers that location.
- Open SIM settings and verify that the profile still exists and is switched on.
- Make sure “China Data” is selected for mobile data.
- Turn home-line data roaming and automatic data switching off.
- Apply the selected product's exact roaming and APN instructions.
- Turn Wi-Fi off and open a new ordinary webpage.
- Only then test maps, messaging, payment and work apps.
Change one layer at a time. If several settings are changed together, it becomes difficult to know what solved the problem or created a new one.
How to interpret the result
| What you see | Most useful interpretation | First action |
|---|---|---|
| Travel line disappeared after deletion | The installed profile was removed | Preserve the order and request an order check |
| Signal but no new webpage | Data selection, roaming, APN or plan status | Check the exact order settings |
| Web works but one app fails | App route, account, permission or service issue | Save the exact app error |
Signal bars and a 4G or 5G icon do not prove which SIM is using data. Conversely, a line that shows No Service outside its covered destination may still be installed correctly. Location, time and selected line matter.
What support needs to know
Provide the checkout channel, order number, exact model, country of purchase, current city, whether the plan had connected and when it was deleted. Do not send the full QR code.
If a reissue is not possible, support can at least confirm the status before the traveler pays for a new product.
Compatibility checks before purchase
The exact phone must support eSIM and be carrier-unlocked. Look for Add eSIM, Add Cellular Plan or SIM Manager. Model families can vary by country of purchase, so record the full model number and sales region. A travel eSIM cannot unlock a phone or add missing eSIM hardware.
Choose mainland China coverage for a mainland-only trip. Compare the China/Hong Kong/Macau product when data is also required in Hong Kong or Macau. The order must cover every destination and every travel date.
Protect the QR code and installed profile
A QR code may be single-use. Keep it private, do not post it publicly and do not scan repeatedly. If the profile appears in the SIM list, preserve it while troubleshooting. Deleting it can remove the most useful evidence and may require new installation details.
Do not delete an eSIM during ordinary troubleshooting unless the order-specific support process explicitly directs it.
Choose enough data for testing and travel
Compare 5GB for controlled maps, translation, payments and text; 10GB for regular navigation, photos and limited video; and 20GB when video calls, streaming, uploads or laptop hotspot are significant. These are planning categories, not guaranteed usage figures.
Disable app updates, original-quality cloud backup and video autoplay. Repeated speed tests can consume fixed data without proving long-term stability. Check whether the allowance is total or daily, when validity starts and what happens after high-speed data is used.
Network stability is more than peak speed
Test two new webpages, one map search, one compressed image and a short low-resolution video. If hotspot matters, connect one computer for ten minutes after pausing updates. Real-world speed varies with phone bands, indoor signal, location, movement and network load.
A stable 4G connection can be more useful than a brief 5G peak. Airports, hotels, underground stations, exhibition halls and high-speed trains can all produce different results.
Information to send for English setup support
- Exact phone model and country of purchase
- Current city, country and local time
- Website or Taobao order number
- Selected product, remaining data and validity
- Whether the profile appears in SIM settings
- Selected mobile-data line, roaming switch and APN
- Signal type and exact error message
- Whether a new webpage loads with Wi-Fi off
Send cropped settings screenshots without phone numbers, unrelated notifications or activation secrets. Support does not need passwords, OTP codes or a full QR code.
Frequently asked questions
Should I reset all network settings?
Not first. Preserve the current profile, APN and error before broad resets.
Can I scan the QR code again?
Do not assume so. If the profile already exists, rescanning is unnecessary; the code may be single-use.
Does the eSIM include a Chinese number?
Usually it is data-only unless the exact listing includes voice, SMS or a number.
Can every app be guaranteed?
No. Check the selected product's routing and current service conditions for required apps.
Should home-line roaming be on?
Keep home-line data roaming off unless you intentionally accept the home carrier's terms. Follow the order for the travel line.
Official references: Apple documents adding an eSIM, Dual SIM data selection, and No Service troubleshooting. Menus and product rules can change, so verify current instructions before departure.
Choose a China travel eSIM with clear setup guidance
Keep the order details and use English support before creating a second payment. Always review coverage, data, validity, routing, hotspot, 5G and activation rules for the exact product.
View mainland China eSIMView China/Hong Kong/Macau eSIM
English pre-purchase and setup support: email wenz75938@gmail.com with the exact phone model, purchase country, destination, travel dates, required apps and hotspot need. For an existing order, add the checkout channel, order number, city, local time and exact error.
Never send a complete QR code, activation code, password, bank verification code or full card number.