Contact ChinaCheckPick

For product questions, installation assistance or order support, contact us by email.

Customer Support

Response time: We normally respond within one business day.

Business contact address: Lane 450, De'ai Road, Pudong New Area, Shanghai, China (中国上海市浦东新区德爱路450弄)

Order Support

Include your order number, destination, phone model and a screenshot of any error message. Do not delete an installed eSIM before support has reviewed the issue, because deletion can prevent further testing or reinstallation.

Before Purchase

Confirm that your device supports eSIM, is carrier-unlocked and is compatible with the destination plan before ordering.

All products are delivered digitally. This address is a business contact address, not a physical product return location.