Refund Policy

Last updated: July 2026

ChinaCheckPick sells digital eSIM products. No physical goods are shipped and there is no physical return process.

Refund Eligibility

You may request a refund within 14 days of purchase if the eSIM has not been installed, activated or used. Eligibility is subject to verification of the eSIM status.

Non-Refundable Situations

• The eSIM has been installed, activated or has recorded data usage.
• The eSIM was deleted after installation or the QR code was used.
• The device does not support eSIM, is carrier-locked or was not checked before purchase.
• The wrong destination, data amount or validity period was selected and the eSIM has already been installed or activated.
• The trip was cancelled or changed after installation or activation.
• Coverage or speed varies because of local network conditions while service remains available.

Verified Technical Problems

If an eSIM cannot be delivered, installed or used because of a verified product defect, we will provide troubleshooting, a replacement where available, or a refund. Contact support before deleting the eSIM or changing network settings.

How to Request a Refund

Email hello@chinacheckpick.com with your order number, phone model, destination and screenshots. Approved refunds are returned to the original payment method; processing may take 5–10 business days.

Business contact address: Lane 450, De'ai Road, Pudong New Area, Shanghai, China (中国上海市浦东新区德爱路450弄)

Mandatory consumer rights under applicable law are not excluded.