Refund Policy

Last updated: June 2026

This is a digital product. No physical shipping is required. Your eSIM QR code is delivered by email after payment.

14-Day Refund Guarantee

We offer a full refund within 14 days of purchase, provided the eSIM QR code has not been scanned, installed, or activated. If you bought the wrong plan or changed your travel plans, just contact us before installing.

When Refunds Are NOT Available

• The eSIM QR code has already been scanned or installed
• The data plan has been activated (data usage started)
• More than 14 days have passed since purchase

This is standard for digital eSIM products — once an eSIM is installed on your device, it cannot be reused or resold.

Technical Issues

If your eSIM does not work due to a technical problem on our side (not device incompatibility or being outside coverage), we will either replace it or issue a full refund. Please contact us with your order number and a description of the issue.

How to Request a Refund

Email support@chinacheckpick.com with your order number. We respond within 2 hours and process approved refunds within 5 business days to your original payment method.

Before You Buy

Please check our Compatible Devices list to confirm your phone supports eSIM and is unlocked. This prevents most refund situations.